Refund Policy

Effective Date: 2026-05-13·Version: 1.1

This Refund Policy explains how LOTUX handles payments, trials, cancellations, and refunds for its subscription plans. By subscribing, you agree to these terms together with our Terms of Service and Risk Disclaimer.

1. How LOTUX charges

Free tier: US$0 — one trading account, limited features. No card on file. No charges.
7-day Pro trial: new accounts receive a 7-day Pro trial on the first trading account. No credit card required. At trial end, the account auto-reverts to Free unless you have subscribed.
One App plan:US$5.99 per trading account, per month (self-host), or US$12.99 per month (cloud). You pick exactly one app for that account — TV Bridge, External Signals, or Copy Trade — with that app's full features. Annual billing saves 10%.
Pro (all apps): US$9.99 per trading account per month (self-host), or US$15.99 per month (cloud), including cross-user copy trade and an optional Static IP sponsored by LOTUX (cloud only); choosing it means a few minutes to set up. Annual billing saves 10%.
Volume discount: ordering 3 or more accounts of the same plan in one purchase saves 10% on that initial order.
Billing is recurring. Monthly subscriptions renew every 30 days; annual subscriptions renew every 365 days, on the same calendar day as the original purchase.

2. Cancellation

You may cancel a subscription at any time from your account dashboard.
Cancellation takes effect at the end of the current billing period. You retain access to paid features until that date — we do not pro-rate the unused portion.
After the billing period ends, the affected trading account reverts to the Free tier. Account data (history, configurations) is retained per the Privacy Policy.

3. No automatic refunds

Because LOTUX is consumed continuously and billing periods are short, we do not offer pro-rata or partial-month refunds when you cancel mid-period. The amount you paid covers usage through the end of the billing period regardless of whether you actively used the Service every day.

4. Payment-error review

If you believe you were charged in error — for example, a duplicate charge, a charge after cancellation, or a charge to the wrong account — contact contact@lotux.io within 14 days of the disputed charge. Provide:

The email address on your LOTUX account
The date and amount of the charge
The trading account the subscription is attached to
A brief description of what you believe is incorrect

We will review the case in good faith and respond within 5 business days. If the charge is confirmed as an error on our side, we will issue a full refund to the original payment method.

5. Failed-payment retry window and recovery

If a renewal payment fails, our payment processor will retry up to 4 times over a 5-day window.
During the 5-day retry window your subscription continues with status past_due and the Service remains fully active so you can update your card.
If payment has not succeeded by the end of the 5-day window, the subscription transitions to expired and the trading account reverts to the Free tier. For cloud-hosted accounts, shutdown of the hosted service for that account is initiated at the same point.
Account history is retained for 90 days, then archived for 1 year before hard deletion. You can re-subscribe at any time.

6. Plan changes

Upgrade from One App to Pro: takes effect immediately. You pay the full Pro price for a new term, and the unused time remaining on your One App term is added on top of the new Pro term — nothing is forfeited, and no refund is issued for the One App remainder.
Downgrade from Pro to One App: takes effect at the end of the current billing period. You keep all Pro features until then, and you choose which single app the account keeps going forward.
Switch between monthly and annual: takes effect at the next billing period. Annual purchases are not refundable mid-term except under the payment-error rules of §4.

7. Multiple trading accounts

Each paid plan is attached to one trading account(a connected MT5 or cTrader account inside LOTUX). If you cancel one trading account's subscription, other paid trading accounts on your LOTUX user account are unaffected. The free Account #1 slot remains free.

8. Discount codes and promotional pricing

Discount codes apply only to the first paid billing period for the trading account they were used on, unless the code explicitly states otherwise.
Renewal pricing reverts to the standard plan rate after the discounted period.
Codes are non-transferable, non-refundable as cash, and may not be combined with other codes unless explicitly stated.
LOTUX may revoke a discount code at any time for abuse, fraud, or violation of these terms. Existing subscriptions that have already used the code keep their pricing through the period the code applied to.

9. Chargebacks

If you initiate a chargeback through your payment provider without first contacting contact@lotux.io for review, LOTUX may immediately suspend or terminate your account pending resolution. We will work in good faith with you and the payment processor to resolve disputed charges; please contact us first.

10. Tax and processor fees

All prices are in US dollars and exclude applicable taxes, VAT, GST, or payment-processor fees. Taxes and fees are added at checkout where required by law.

11. Changes to this policy

We may update this Refund Policy from time to time. Material changes affecting your active subscription will be announced via email or in-product notice at least 14 days before taking effect. Pricing changes apply to renewals after the notice period; your current billing period is unaffected.

12. Contact

Refund or billing questions: contact@lotux.io

1. How LOTUX charges

Free tier: US$0 — one trading account, limited features. No card on file. No charges.

7-day Pro trial: new accounts receive a 7-day Pro trial on the first trading account. No credit card required. At trial end, the account auto-reverts to Free unless you have subscribed.

One App plan:US$5.99 per trading account, per month (self-host), or US$12.99 per month (cloud). You pick exactly one app for that account — TV Bridge, External Signals, or Copy Trade — with that app's full features. Annual billing saves 10%.

Pro (all apps): US$9.99 per trading account per month (self-host), or US$15.99 per month (cloud), including cross-user copy trade and an optional Static IP sponsored by LOTUX (cloud only); choosing it means a few minutes to set up. Annual billing saves 10%.

Volume discount: ordering 3 or more accounts of the same plan in one purchase saves 10% on that initial order.

Billing is recurring. Monthly subscriptions renew every 30 days; annual subscriptions renew every 365 days, on the same calendar day as the original purchase.

2. Cancellation

You may cancel a subscription at any time from your account dashboard.

Cancellation takes effect at the end of the current billing period. You retain access to paid features until that date — we do not pro-rate the unused portion.

After the billing period ends, the affected trading account reverts to the Free tier. Account data (history, configurations) is retained per the Privacy Policy.

4. Payment-error review

The email address on your LOTUX account

The date and amount of the charge

The trading account the subscription is attached to

A brief description of what you believe is incorrect

We will review the case in good faith and respond within 5 business days. If the charge is confirmed as an error on our side, we will issue a full refund to the original payment method.

5. Failed-payment retry window and recovery

If a renewal payment fails, our payment processor will retry up to 4 times over a 5-day window.

During the 5-day retry window your subscription continues with status past_due and the Service remains fully active so you can update your card.

If payment has not succeeded by the end of the 5-day window, the subscription transitions to expired and the trading account reverts to the Free tier. For cloud-hosted accounts, shutdown of the hosted service for that account is initiated at the same point.

Account history is retained for 90 days, then archived for 1 year before hard deletion. You can re-subscribe at any time.

6. Plan changes

Upgrade from One App to Pro: takes effect immediately. You pay the full Pro price for a new term, and the unused time remaining on your One App term is added on top of the new Pro term — nothing is forfeited, and no refund is issued for the One App remainder.

Downgrade from Pro to One App: takes effect at the end of the current billing period. You keep all Pro features until then, and you choose which single app the account keeps going forward.

Switch between monthly and annual: takes effect at the next billing period. Annual purchases are not refundable mid-term except under the payment-error rules of §4.

8. Discount codes and promotional pricing

Discount codes apply only to the first paid billing period for the trading account they were used on, unless the code explicitly states otherwise.

Renewal pricing reverts to the standard plan rate after the discounted period.

Codes are non-transferable, non-refundable as cash, and may not be combined with other codes unless explicitly stated.

LOTUX may revoke a discount code at any time for abuse, fraud, or violation of these terms. Existing subscriptions that have already used the code keep their pricing through the period the code applied to.

9. Chargebacks